Delivery Information

Noknok.pk will deliver your order using reputable delivery partners throughout Pakistan and in most cases, for all orders placed before 6pm in the major cities will be made within 2 to 5 days except Karachi within 1-2 days . Our couriers will contact you prior to delivery to help ensure you are able to receive your parcel on time and they will take payment from you should you opt for cash on delivery payment method.

Should you require to track your parcel please use Track order to help you find the information you need.

1. DELIVERY TIMELINE

In Karachi - 1-2 Working Days

Other Cities - 2-5 Working Days

Delivery timeline may vary that depends upon multiple factors mentioned below.

Brand Launch

Prebooking (that is done 10 to 15 days ago)

Incorrect customer shipping details/Contact

Unforeseen circumstances due to any reason (country situation, holidays, logistics issues, etc)

1: This is the standard delivery timeline. However, based on the availability of slots, nature of the order (normal/fast track), and season of order placement, the delivery time frame can vary.

- FOR ANY DELAYS LIKE MENTIONED ABOVE NOKNOK WILL NOT PAY ANY DAMAGES OR REFUND AND NO CLAIM / DISPUTE OF CUSTOMER WILL BE ENTERTAINED IN THIS CASE.

- Due to COVID-19 restrictions across the country, delay in shipments (without any liability against Noknok) is possible due to Federal/Provincial Government orders/amendments, which are outside the control of Noknok. (Have rephrased the below point, can you get it checked again with legal) – use anyone.

- Due to COVID-19 restrictions across the country, delays in shipments are to be expected. As Noknok shall not be held responsible for any delays in shipments, until further notice. (This point has been vetted and amended by the Legal team)

ORDER PLACEMENT:

1. For Customers who are making the payment through Western Union, Money Gram or Bank Wire (Bank deposit). The order that you place is kept on hold for 2 hours after you receive a confirmation email from us about the Order and Payment Details. If you plan to make payment after 2 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock, or preferably email our team to hold the order specifying a time frame.

2. Noknok.pk takes no guarantee of the products availability that you had ordered, if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). Noknok will not be held responsible if there are delays in delivery due to out of stock products.

3. If we get no confirmation from the customer, the order might be cancelled without any notification

4. The order is processed after the customer makes the payment and informs us about payment details which are mentioned in point number 5, 6 and 7.

5. In case you are making the payment through Western Union you need to mail us the 10-digit Money Transfer Control Number (MTCN), the sender’s first and last name as written on the Western Union Slip along with your order number(s).

6. In case you make the payment through Money Gram, you need to email us the 8-digit Reference number, sender’s first and last name as written on Money Gram payment receipt along with your order number(s).

7. In case you are making a Bank Deposit, you need to email us the Slip/Transaction number along with your order number.

Color may vary from the actual product

.We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

DISPUTE BY CUSTOMER

Noknok is not responsible for any kind of dispute files by customer(s) after the 2 days of order placement date.

Need more help?

Call / Whatsapp: (+92) 319 201-80-82

Sat- Thu 12:00 to 5:30 PST
Email: [email protected]